Wilcox, J. (2000). Videoconferencing: The Whole Picture. NY: Telecom Books.

Videoconferencing: The Whole Picture is widely acclaimed as the definitive guidebook on interactive video communications. If you are planning or implementing a videoconferencing project, you will find in this book everything you need: market research, case studies, instructions on how to write your business case, explanations of all applicable standards, checklists for evaluating products, and projections of future trends.

James Wilcox even includes a directory of product vendors and standard bodies. This book will help the reader to understand all aspects of videoconferencing, including: videoconferencing systems from boardroom to desktop; hardware and software; coding, compression, and algorithms; selecting and accessing videoconferencing newtworks; developing a videoconferencing RFP; operational issues and business considerations for videoconferencing and more.

The McGraw-Hill Handbook of Distance Learning: A "How to Get Started Guide" for Trainers and Human Resources Professionals

Distance Learners In Education: Institutional Responses For quality Outcomes. Gibson, C. C. (Ed.). (1998).Madison, WI: Atwood Publishing.

Distance Learning offers unprecedented access to higher education, to people from all walks of life. A person can now easily take a college-level course without ever setting foot on campus or meeting with his or her professor face-to-face.

But as technology has made the very notion of distance education a reality, many educators are raising concerns, not so much about the technology itself &endash;which tends to receive the most focus and the more media attention- but about the learner and the teaching and learning dynamics that characterizes the new distance learning venue.

Distance education: A systems view. Moore, M. G., Kearsley, G. (1996). Belmont, CA: Wadsworth.

This is the only comprehensive and current text on the subject of distance education. The authors present theoretical, historical, and instiutional development of the field within the framework of its practical aspects from instructional design, to development, technology issues, and implementation.

Web Based Training: Using Technology to Design Adult Learning Experiences. Margaret Driscoll (1998). San Francisco, CA: Jossey-Bass.

The Hands-On Guide that Enables You to Understand Web-Based Training--and Shows You How to Do It Right!

People without technical knowledge need a basic guide that sheds light on best practices for Web-based training. People with technical knowledge need a savvy, practical primer on instructional design for Web-based training. This is the Web-based training book that everyone has waited for! 

Distance Training: How Innovative Organizations Are using Technology to Maximize Learning and Meet Business Objective. Schreiber, D. A, Berge, Z. (1998). San Francisco, CA: Jossey-Bass.

Today's advances in communications technology have created exciting new possibilities for training professionals. But not all technologies are created equal. Distance Training examines these new tools to show how compressed video, satellite broadcasting, the Internet, and other innovations can each be used to their best strategic advantage. Case studies from sixteen progressive organizations "Unisys, Bell Atlantic, and the United States Navy among them" provide best-practice models readers can use to design events and programs that transcend the traditional boundaries of time and space by turning the home, office, and meeting room into immediate effective learning environments.

Higher Education Through Open and Distance Learning.Keith Harry. Routledge. NY, New York. 1999.

Open distance learning has expanded dramatically in recent years across the world, across the spectrum of subject areas, and across educational levels. This book takes a detailed look at the state-of -the-art of open and distance learning in higher education, and presents a fascinating picture of a world and its educational culture in transition.